When my friends first introduced me to Fix Auto USA, I am somewhat cynical towards it. Because the USA is a big country with lots of states, it is only obvious that it got lots of establishments that specialize in different kinds of stuff. You can find lots of brands that sell clothes, you can find lots of brands that sell guns, you can find lots brands that sell foods, and you can definitely find lots of brands that specialize in auto repairs. Thanks to the many establishments that specialize in auto repairs, finding a good auto shop that has that certain repair magic is kind of hard. They are lost in the sea of mediocre auto shops that dot the country. The fact that there are lots of mediocre auto shops out there in the country makes me think that Fix Auto USA is just another one of them.
Because I am naturally a curious being, I conducted a simple search on them. The net took me to their website, and to be honest, they do not make the best first impression ever. The homepage got a text that I think is their slogan which reads EXPERT COLLISION REPAIR. This tells me that they are somewhat filled with hubris, and I always condemn those who live in hubris without being able to prove anything. I then brought my friend’s broken car at the place because I do not want to risk bringing my own car to a place that I did not know of.
Turns out that they can prove something. They proved me wrong.
Why am I wrong?
Gone are the days when I think that Fix Auto USA is just an auto shop that is filled with empty hubris. While they are still filled with hubris (I mean, they got a happy customer counter, which kind of shows how prideful they are with their achievements), the hubris is no longer empty because they got something to show for it. The 380,000 happy customers say that they are happy with the services that Fix Auto provides, and because 380,000 customers are a lot, I am not going to be the odd sheep and say that they are bad. They are good, and they are good for many reasons.
The little things that make Fix Auto USA good
This might not be a significant thing to note, but I find it nice to be able to book an appointment first before I get the car fixed. It is a nice feature to have because the appointment can help reduce the time needed to fix a certain car. When you book an appointment, the form will ask you about your identity and the problem with your car. Right after you have submitted the form, the form will be delivered to the nearest Fix Auto and the local team will make some diagnosis before your arrival. After you have arrived, they will tell you about the problems that your car might be facing and will work on the problem as soon as the problem is truly found. This speeds up the reparation process, and I believe that is why Fix Auto USA can make those 380,000 customers happy.